Our Professional facial verification is a feature that helps keep our customers and Professionals safe. 

How do I complete the verification process?

To complete the verification process, you are required to:

  • Take one photo of yourself

  • Provide a valid ID number.

What are the photo requirements?

While taking the required images, please make sure:

  • You are in a well-lit area

  •  Photo of the document is horizontal

  • The photo of the document is clear, the text is readable, and the image is not blurry or cropped. You can retake a photo and upload another one before submitting it.

  • You are not wearing a cap or sunglasses when taking a selfie.

Please allow up to 5 minutes for the images and identity to be checked.

What to do if I don’t pass the verification?

If you didn’t pass the verification, please contact our Customer Support team through the app.