Our Professional facial verification is a feature that helps keep our customers and Professionals safe.
How do I complete the verification process?
To complete the verification process, you are required to:
Take one photo of yourself
Provide a valid ID number.
What are the photo requirements?
While taking the required images, please make sure:
You are in a well-lit area
Photo of the document is horizontal
The photo of the document is clear, the text is readable, and the image is not blurry or cropped. You can retake a photo and upload another one before submitting it.
You are not wearing a cap or sunglasses when taking a selfie.
Please allow up to 5 minutes for the images and identity to be checked.
What to do if I don’t pass the verification?
If you didn’t pass the verification, please contact our Customer Support team through the app.